Chatbots: The future of customer service?

I have been spending a lot of time trying to remodel and train a chatbot, trying to make it as human as possible.
The model is not without flaws, event though I have collected a lot of intents from Amazon. This was the presentation I gave on the topic at the London DUG.

And to see the chatbot follow this link:

https://awesomesid-developer-edition--builder.um5.force.com

Note: Order number: 00001- 00011
Scenario: Your order is lost or you have not yet received your order.

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Video: Top ten tips on how not to ruin Salesforce implementation

Another presentation for the London Salesforce Developer Group using mobile app. 

When it comes to Salesforce development, we all know what it takes to deliver stuff. Having a certified professional helps you gain a knowledgeable partner but what about the things such as common sense?  We all know how to deliver things on client requirements but what about things that are not mentioned by the client. We will be discussing in details things that will enhance the user experience, focus on tips to read your customers mind and have a bit of perspective on the user experience.

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[Novel] Ragnarok- The book

Ragnarok is a work of fiction released in 2015. The story is a science fiction with a cynical satirical look at the modern civilization and satire. It is a thought exercise of what will happen when ultimate power is within the grasp of human beings. The book released in August 2015 by Half Baked Beans publishers. Cover Reveal |  Synopsis |  Buying Links | Teaser |  Meet the Characters |  Download Preview | Facebook  | Twitter 

Cover Reveal

Ragnarok- Synopsis

A patient, with no memory of his past, is admitted in a hospital by a world-famous psychiatrist. A sinister, secret society comprising of scientists and inventors have an agenda to stop the patient form getting his memory back. They will stop at nothing. As a doctor, she has to outwit some of the smartest men on the planet to save her helpless patient and at the same time, find out who he really is. Who is this patient? Why are such powerful men after his life? What does his memory hold? The answer to these questions lie buried deep in time, even before the birth of first human. One android will travel back in time to the end of Mesozoic era, where the last dinosaurs breathes his final breath to find out who he is. Will she be able to complete her quest in the past? Will the psychiatrist be able to protect her patient from the mad scientist in the present? Can they together be able to safeguard the future? The distinction between the past, present and future is only a stubbornly persistent illusion.- Albert Einstein Get ready for adventure of epic proportions through space and time. - Ragnarok

Buy the book today

Teaser

Meet the Main Characters

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